Officers Call Center and Sore Throat

Coleraine, Serving complaints from customers via the phone line is routine work of the officers complaint center (call center). Seem trivial, but the compulsion to speak the whole day making the work vulnerable to disease.

The duration of talking on the phone to make the officer is experiencing tension and pain on the vocal cords, which then affect health in general. Stress is triggered by a noisy working environment, high-pressure and high targets of the company contributed to the condition.

Quoted from the Telegraph, Tuesday (05/18/2010), a study trying to see how big the risk of illness faced by call center workers. The study involved 600 officers from 14 call centers throughout the United Kingdom and Ireland.

Through observation for more than six months, it was found that the number of officers who had never missed work because of illness or problems with the throat only amounted to 31 percent. This means that more than two thirds had experienced pain officers.

Dr Diane Hazlett of the University of Ulster who conducted the study considers that number is quite alarming. He said the relationship between the vocal cords with a health condition in general must be a serious concern among industry players.

Dr. Hazlett expect the company to give better training when recruiting, for example how to do vocal warm-up. Companies also should limit the noise in the workplace, and diligently urged the officers to consume lots of water.

With such conditions, is expected to call center staff can work more happily and are not easily fall ill. Impact, the number of truant officers can be reduced and productivity at the firm will increase.

Nonetheless, Dr. Hazlett admitted that the high level of skipping work in research is also influenced by the perception of pain officer. Not a few of them are exaggerating the health conditions just to get the opportunity to rest at home.

"Sometimes just a little tension on the vocal cords, they think of as an infection with sore throat or even the flu," said Dr Hazlett.

This study will be presented at the Speech Pathology Australia annual conference which will be held in Melbourne this weekend.